Troubleshooting Guide

Try these solutions:

1. Double-check your email address (common typos: .com vs .co.uk)
2. Ensure Caps Lock is off
3. Try typing password in a text editor first, then copy/paste
4. Clear browser cache and cookies
5. Try a different browser or incognito/private mode
6. Use "Forgot Password" link to reset

Solution:

• Wait 15-30 minutes before trying again
• Use "Forgot Password" to reset your password
• Contact support if lockout persists
• Check if you have multiple accounts with similar emails

Check these locations:

• Spam/Junk folder
• Promotions tab (Gmail)
• Email blocked/filtered lists
• Wait 10-15 minutes (emails can be delayed)
• Try requesting reset again with exact email address

Common causes:

• Session timeout (security feature)
• Browser closed or crashed
• Network interruption
• Multiple tabs/devices (session conflicts)

Prevention: Save work frequently, stay active, use single browser session.

Immediate fixes:

1. Check your internet connection (try other websites)
2. Refresh the page (Ctrl/Cmd + R)
3. Clear browser cache and cookies
4. Close other browser tabs to free memory
5. Try incognito/private browsing mode
6. Switch to different browser (Chrome, Firefox, Safari)

Solutions:

• Check file size (large photos take longer)
• Ensure stable internet connection
• Try uploading one photo at a time
• Switch to WiFi from mobile data
• Resize photos on your device first
• Try different browser

Quick fixes:

1. Wait 30 seconds (may be processing)
2. Refresh the page
3. Check browser console for errors (F12)
4. Disable browser extensions temporarily
5. Try different device or browser

Mobile troubleshooting:

• Update your browser app
• Clear browser cache on mobile
• Try different mobile browser
• Restart your phone/tablet
• Check available storage space
• Switch between WiFi and mobile data

Common solutions:

1. Check all required fields are filled (look for red text)
2. Ensure numbers are in correct format (no letters in number fields)
3. Check file upload size limits
4. Remove special characters from text fields
5. Try submitting without file uploads first
6. Clear form and start fresh

Possible causes:

• Session expired during form completion
• Network interruption during save
• Browser back button used (loses form data)
• Multiple tabs/windows causing conflicts

Prevention: Save frequently, stay logged in, use single browser tab.

Troubleshooting steps:

1. Ensure you have a vessel selected (check active tab)
2. Wait for page to fully load
3. Try clicking different category tabs first
4. Refresh dashboard and try again
5. Check browser console for JavaScript errors

Check permissions:

• Ensure you have 'owner' or 'engineer' role for this boat
• Verify you're logged into correct account
• Check if boat is owned by different user
• Contact boat owner for access if needed

Browser issues:

• Update your browser to latest version
• Clear browser cache and cookies
• Disable browser extensions/add-ons
• Check zoom level (100% recommended)
• Try different browser (Chrome, Firefox, Safari, Edge)

Recommended browsers:

Avoid: Internet Explorer, very old browser versions

Check settings:

1. Ensure JavaScript is enabled in browser
2. Check if ad blockers are interfering
3. Disable browser security extensions temporarily
4. Allow cookies for VesselVault domain
5. Check corporate firewall/proxy settings

Mobile optimization:

• Use device in portrait orientation for best experience
• Ensure screen zoom is at 100%
• Update mobile browser app
• Clear mobile browser cache
• Try different mobile browser